Refund policy
At Posterscape, we want you to be completely satisfied with your purchase.
If for any reason you are not, we offer a straightforward return policy with the option of a refund or replacement, depending on the situation.
30-day return period
In addition to any statutory rights that may apply, Posterscape allows you to request a return within 30 days of receiving your order.
Eligibility for returns
For returns made under our voluntary 30-day return policy, items should be returned in the same condition in which they were received, without damage or signs of use beyond what is reasonably necessary to inspect the product, and preferably in their original packaging.
Please package returned items carefully to protect them during transport. We may reduce or refuse a refund under our voluntary return policy if an item has been damaged after delivery as a result of improper handling, use, storage, or inadequate return packaging.
Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged during transport, or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your poster or frame has been damaged during transport, please send us a photo of the damage at [email protected]. Depending on the situation and your preference, we will arrange a replacement or a refund at no additional cost to you.
How to start a return
To request a return, you can use one of the following options:
- Select your order on your account page and click the "Request return" button.
- Or contact us directly at [email protected].
Please wait for our return instructions before sending your item back.
Return address
Once your return request has been accepted, your item should be sent to:
The Object - Posterscape
54 rue de l'Amiral Roussin
75015 Paris
France
For standard returns, including returns because you changed your mind, ordered the wrong size, or no longer want the item, we do not normally provide a prepaid return shipping label. You may use the shipping carrier of your choice and arrange the return shipment yourself.
We strongly recommend using a tracked shipping service and keeping your proof of postage until your refund has been completed.
If the item is defective, damaged, incorrect, or if the return is due to an error on our part, please contact us before sending anything back. We will provide appropriate return instructions and cover the reasonable return costs where applicable.
Return shipping costs
If you return an item because you changed your mind, ordered the wrong size, or for another reason that is not related to a defect or an error on our part, the direct cost of returning the item is your responsibility.
If an item is defective, damaged during transport, or incorrect, you will not be required to bear the reasonable costs associated with resolving the issue.
Refund of your original order
Once an eligible return has been received and processed, we will refund the amount paid for the returned item(s) to your original payment method.
Where applicable, the original standard delivery charges will also be refunded. Additional delivery costs resulting from your choice of a more expensive shipping method than our standard delivery option may not be refundable.
Exchanges
If you would like a different size, design, or product, the fastest option is usually to return the item you have and place a new order for the item you would like.
A new order can be placed as soon as you wish. You do not need to wait for your return to be refunded before placing the new order.
European Union 14-day right of withdrawal
If you are a consumer and your order is delivered within the European Union, you generally have the legal right to withdraw from your online purchase within 14 days from the day you receive the goods, without having to provide a reason.
To exercise this right, you must inform us of your decision to withdraw within the applicable 14-day period, either through your account page or by contacting us at [email protected].
After informing us of your decision to withdraw, you must send the goods back without undue delay and, in any event, no later than 14 days after notifying us of your withdrawal.
You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, and condition. You may be responsible for any reduction in value resulting from handling beyond what would reasonably be permitted when inspecting the product.
You are responsible for the direct cost of returning the goods unless the product is defective or incorrect, or unless we expressly agree otherwise.
When you exercise your legal right of withdrawal, we will refund the payments received from you for the returned goods, including the cost of our least expensive standard delivery option. If you selected a more expensive delivery method, such as express shipping, the additional delivery cost is not required to be refunded.
We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent them back, whichever occurs first.
Refund processing
We will notify you once your return has been received and processed.
Approved refunds are issued to the original payment method. Once we issue the refund, it will normally appear on your account within 3 to 7 business days, although processing times depend on your bank or payment provider.
For returns made under the European Union statutory right of withdrawal, reimbursements are made in accordance with the applicable legal deadlines. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first.
If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at [email protected].
Exceptions and condition of returned items
We cannot accept responsibility for items that are damaged after delivery as a result of improper use, handling, storage, or inadequate packaging during the return shipment.
Please note that slight and reasonable colour variations between the digital image displayed on a screen and the printed product may occur due to differences in screen settings, printing processes, paper, and lighting. Such normal variations do not in themselves mean that the product is defective.
This does not limit any statutory consumer rights, including the applicable right of withdrawal or your rights in relation to defective or non-conforming goods.
Nothing in this return policy is intended to limit or exclude any mandatory consumer rights that apply under applicable law.
I received a defective or damaged product. What should I do?
Log in to your account or contact us at [email protected] and explain the issue. If possible, please include one or more photos showing the problem.
We will review the issue and arrange an appropriate solution, such as a replacement or refund, at no additional cost to you.
I received the wrong item. What should I do?
Log in to your account or contact us at [email protected] and explain the situation.
We will arrange an appropriate replacement or refund and cover the reasonable costs associated with correcting the error.
Questions
For any other questions about returns or refunds, please contact us through our contact page or email us at [email protected]. We will be happy to assist you.
